What more is needed to ensure lived experience is at the heart of integration?

On Wednesday 2nd December, the Academy hosted an event called ‘Putting personal experience at the heart of integration’ as part of our Integration Series. The evening was chaired by Lisa Curtice, Director of the ALLIANCE’s People Powered Health and Wellbeing (PPHW) Programme and featured provocations by David Howie and Linda Jane McLean from the PPHW Reference Group, Louise Christie from the Scottish Recovery Network and Andy Crawford from NHS Greater Glasgow and Clyde.

The event featured lots of interesting provocations, group and table discussions covering areas relating to health and social care integration including;

  • How do we move from integration to inclusion?
  • How do we achieve a two way dialogue in health and social care?
  • How do we involve people in improving the quality of their care?

Lisa brought the evening to a close by asking attendees to share their thoughts on the question ‘What more is needed to ensure that lived experience is at the heart of integration?’ Everyone wrote their responses on post-it note leaves and we’ve compiled the responses into the tree below:



There are some key themes evident in these responses which reflect on the discussions of the night. Firstly, there’s the idea of incorporating peer support working into health and social care services, whether with defined roles or changing the way service providers work. Secondly, inclusion must be embraced as standard across health and social care services. This involves changing the way services are designed, not just how they are delivered, so that individual experience is incorporated at all levels of decision making as the norm. And finally, there’s a very clear call for action: simply hearing stories of lived experiences is not enough, health and social care services need to listen and act. To ensure that lived experience is truly at the heart of integration, services need to embrace inclusion, respond to the stories they are told and change.



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